Terms & Conditions

Orders


You can purchase Samuji products with the shopping bag feature online. You will receive an Order Confirmation by email after placing your order, and a Shipping Confirmation once your order has been sent. Samuji does not guarantee that all items included in the webshop are in stock at the time of your order. In the event that an item is unavailable, we will contact you shortly by e-mail. Your order will be processed and shipped within two working days. Please note that during sale season the delivery guidelines might not apply.

We cannot guarantee that the colours appearing on the webshop in detail reflect the items colours in reality. The colours can be reflected in different ways depending on your screen and computer settings.

If you are unsure whether your transaction has been successful or you do not receive an Order Confirmation, please contact us via email or phone.

By placing an order on www.samuji.com you certify that the purchase is for your personal use only. Samuji reserves the right to cancel any order or limit the sales of our products if Samuji in its sole discretion suspects that these Terms and Conditions are not obeyed. Samuji may exercise this right on a case-by-case basis.

We recommend to always purchase products from our website, retail stores or through one of our retail partners, which are listed on our stockists page. Partners not listed on this page have not been vetted through Samuji, and therefor can be assumed as counterfeit. We'd like to advice our customers to be cautious in their purchases and assist them in purchasing product directly from Samuji or from our trusted retail partners. Kindly note that we cannot accurately advice on product authenticity that does not fall within these guidelines.

 

Sizing

Our sizing is based on Scandinavian and German sizes. 

Prices and Shipping

Prices are in euros and include Finnish VAT of 24%. VAT is not charged on orders delivered outside EU countries. Please note that orders to countries outside the EU may be subject to import customs and taxes, which are applied once your delivery reaches your country. Please contact your local customs service for further information. 

Shipping costs will be added to orders under EUR 500; shipping is free on orders of EUR 500 and over. 

Shipping to Finland EUR 10

Shipping to EU countries EUR 20

Shipping to countries outside of EU EUR 40

You can choose a shipping method on the checkout page. Orders are sent via UPS or Posti. You can also pick up your order in Samuji House, Erottajankatu 9b (courtyard), Helsinki. Pick up is free of charge.

Payments

Payments can be made by Visa, Visa Electron, Master Card, PayPal or through Internet Bank.

The payments are operated by Paytrail Oyj in co-operation with Finnish banks and credit institutions. In credit card and bank statements, the payment recipient is Paytrail Oyj, that forwards the payment to Samuji Oy.

Paytrail Oyj is licensed to operate as a payment institution.

Paytrail Oyj (VAT 2122839-7)

Innova 2

Lutakonaukio 7

40100 Jyväskylä

Finland

+358 20 718 1830

www.paytrail.com

In reclamation cases, please contact the Samuji online team at (erottaja(at)samuji.com).

Returns

We hope you are happy with your Samuji purchase. If, for any reason whatsoever, you are not satisfied with your order, you can return purchased items within fifteen (15) days from the date you receive them. The products must be returned complete and unused in their original packaging. Shoes must be tried on a carpeted surface until you've decided to keep them. Undamaged shoe box is considered part of the product.

Please note that fabrics are made-to-order products and therefore they are non-returnable.

After we have received and accepted the returned items, we will issue a refund following your method of payment. We will refund return costs if the product we have sent you is incorrect or faulty. Refund times depend on your credit or debit card company.  

Contact

We hope you enjoy shopping at Samuji.com. Please do not hesitate to contact us if you have any questions.

Samuji House
Erottajankatu 9B (courtyard)
00130 Helsinki
Finland

+358 40 350 7976

erottaja(at)samuji.com